FAQ
Yes, we offer free delivery on all orders, with no minimum purchase. Delivery times vary depending on the originating warehouse, but for France, you can generally expect to receive your order within 7 to 10 days after dispatch. Every shipment is insured and tracked, to guarantee your peace of mind throughout the delivery process.
Most of our balaclavas are one size fits all, as they incorporate materials such as Spandex or elastane into their composition. These stretchy fibers give them great elasticity, allowing the balaclava to easily adapt to different body shapes without compressing the face. For models requiring a choice of size, it is recommended to measure the head circumference with a tape measure. Position it approximately 1 cm above the ears to obtain the most accurate measurement and ensure a perfect fit.
Yes, you can return a balaclava if it doesn't fit. We accept returns within 15 days of receipt of your order. The balaclava must be in perfect condition, unworn (except for a quick trial) and in its original packaging. Once the return has been validated, you will receive a full refund. To initiate a return, go to our Returns policy.
Our hoods are designed to offer optimal protection against the elements while ensuring comfort and practicality during various outdoor activities. They are made from carefully selected materials to provide effective thermal insulation, optimal breathability, and great durability, even in extreme temperature conditions. Here are the main materials used:
- Spandex (Elastane or Lycra): Resistant to sweat and water, making it an ideal choice for sportswear that requires quick moisture wicking. Additionally, this fiber is easy to maintain as it resists shrinking. It can be hand-washed or machine-washed.
- Polyester: With highly absorbent fibers designed to combat moisture, polyester textiles are excellent companions in rainy or humid weather. They are robust and rarely tear. Thanks to its unique resistance, polyester requires little maintenance. It does not wrinkle, is UV-resistant, does not fade, and does not shrink. In short, it simplifies life for its users.
- Ice Silk: Ice silk is a blend of fibers creating a highly breathable synthetic fabric designed to lower head temperature during intense physical exertion. It stands out for its extremely soft and silky texture. This material is known for its breathability, lightweight nature, and quick-drying capability. It offers a refreshing feel on the skin, making it particularly appreciated for physical activities.
- Milk Silk Fabric: This innovative material is made from milk proteins. It is often confused with other materials like polyester blended with silk or other synthetic fibers.
- Soft Milk Velvet: Soft Milk Velvet is an innovative and soft fabric that combines two distinct elements: milk silk and velvet. This combination results in a luxurious, soft, and comfortable material with excellent characteristics for clothing. Soft Milk Velvet is a premium choice for warm, comfortable, and luxurious garments.
- Fleece: Fleece is a highly breathable fabric that wicks away sweat from the body, preventing moisture buildup inside the hood. It retains warmth and can be used for any outdoor activity. It is hand-washable or machine-washable.
- Coral Fleece: Coral Fleece is a revolutionary fabric in the world of comfort and wellness. It has a fine and soft texture that doesn’t shed or pill and does not fade. Designed to offer exceptional water absorption—three times better than cotton products—it wraps you in unparalleled comfort. Say goodbye to skin irritations and allergies thanks to its hypoallergenic composition.
- Cotton + Polyester: Polyester doesn’t shrink or lose shape like cotton. This blend is easier to wash and dry. Thanks to the cotton component, hoods made from cotton-polyester blends are more breathable and can be washed by hand or in a machine.
- Polyamide (Nylon) + Spandex (Elastane): Polyamide is durable, lightweight, does not shrink in the wash, and air-dries quickly. Spandex ensures quick moisture wicking, while the fabric's breathability and elasticity guarantee a perfect fit and lasting comfort.
- Polyamide + Polyester + Spandex: Polyamide is durable, lightweight, and air-dries quickly. Polyester, with its unique resistance, requires little maintenance, does not wrinkle, is UV-resistant, does not fade, and does not shrink. Spandex ensures quick moisture wicking, and the fabric’s breathability and elasticity guarantee a perfect fit.
- Polyester + Fleece: Polyester, with its unique resistance, requires little maintenance. It does not wrinkle, is UV-resistant, does not fade, and does not shrink. Suitable for any outdoor activity such as motorcycling or skiing. Fleece fabric provides warmth, lightness, softness, breathability, quick drying, and ease of care, making it a versatile choice for a wide range of applications.
- Cotton: Cotton is an essential material. The properties of its natural fiber offer many advantages. It is hypoallergenic and skin-friendly. Cotton fabric is recommended for sensitive skin. It allows the skin to breathe while absorbing moisture and sweat. It is flexible, soft, and comfortable.
- Rayon: Rayon is a semi-synthetic textile fiber derived from natural cellulose, typically sourced from wood pulp. The manufacturing process involves dissolving the cellulose and then reconstituting it into fibers for weaving. This is why rayon is often called "artificial silk." Rayon can be sensitive to shrinking and wrinkles and therefore requires delicate care.
To maintain your balaclava and prolong its life, avoid using excessively hot water when washing, as this can damage the fibers. Use a small amount of mild detergent, as too much can leave a residue that irritates the skin. Never use bleaching agents or aggressive detergents, which can damage the material. Avoid washing your balaclava too frequently to preserve its thermal insulation properties. Tumble-drying is to be avoided, as is direct drying in the sun, which can weaken fabrics and cause discoloration. Instead, dry naturally in the open air, in the shade, laying your balaclava flat to avoid warping. If spin-drying is necessary, gently squeeze out excess water without wringing to keep its shape intact.
Our products come from the warehouses of our partners in Europe and Asia. This organization enables us to offer a wide range of products. We carefully select our partners to guarantee the best service and a quality shopping experience.
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You can contact us via our contact page ! We look forward to hearing from you.